Terms & Conditions

Download our terms and conditions of sale to consumers.

Delivery costs are £4.00 for any order less than £70.00

  • Free delivery over £70.00
  • Returns can only be made when purchases are for the standard DofE logo product with no personalisation.
  • A returns form will be sent with every order
  • If the garment is personalised by the individual we are unable to accept returns unless it is deemed faulty.
  • You should expect delivery of your items within 10 working days from point of order. Please be aware this is point of order and not when the first contact/enquiry is made. SWI will confirm the order has been placed and that’s when the 10 working days start
  • If there are any delays with your order you will be notified as soon as possible
  • If the garment you require is out of stock SWI will recommend similar garments if available or offer a full refund
  • Full Payment needs to be made at point of order
  • Once proof/visual is confirmed by the customer the garments will go into production and no changes can be made to order.
  • The on screen visuals of the personalised garments show an approximate placing of the printed DofE logo, centre, role and name, and are not an actual representation of the finished garment.