Delivery and Returns

  1. Delivery costs £4.00 for any order less than £70.00. Free delivery on orders over £70.00
  2. You should expect your order to be dispatched within 10 working days from point of order. SWI will confirm the order has been placed and that will be the date from which the delivery time will start. Please be aware this is point of order and not when the first contact/enquiry is made. A returns form will be sent with every order.
  3. Returns can only be made when purchases are for the standard DofE logo product with no added personalisation.
  4. If the product is personalised we are unable to accept returns unless it is deemed faulty.
  5. Any delays in your order will be notified to you as soon as possible.
  6. Once proof/visual of personalisation is confirmed by the customer the garments will go into production and no changes can be made to the order. Please note: the on screen visuals of the personalised garments show an approximate placing of the printed DofE logo, centre, role and name, and are not an actual representation of the finished garment.
  7. If your chosen product is out of stock SWI will recommend similar garments if available, or offer a full refund.
  8. Full payment needs to be made at point of order.